To capture a video image from a media player: 

1. Right click your Desktop and choose the Properties command
   
           
   
   

2. Under the Settings tab, press the Advanced button
   
   
   
   
3. Under the Troubleshooting tab (also called Performance tab in earlier Windows versions), move the Hardware Acceleration slider to None
   
   
   
   
4. Press Apply or OK button
   
   
5. Play your video in a media player and pause the play
   
   
6. Use FastStone Capture's "Capture Window/Object" tool to capture the video image
   
   
7. After all the required video images have been captured and saved, repeat
   steps 1 through 4, however this time move the Hardware Acceleration
   slider to its previous position (usually Full) ---- Do not forget this
   step.